1. Information We Collect
We collect information necessary to process payments, secure reservations, provide quotes, and deliver services. This includes:
- Contact details (name, phone, email, address)
- Payment information for processing orders
- Event or rental details for scheduling and planning
- Marketing consent selections when provided
2. How We Use Your Information
We use the information you provide to:
- Process payments and reservations
- Respond to quote requests and inquiries
- Communicate about orders, events, and account matters
- Improve our services and customer experience
- Send marketing and promotional communications where consent is provided
3. Marketing Communications
If you opt in via our contact or quote forms, we may send you marketing and promotional communications by email and text message.
Email Marketing:
Marketing emails are sent using Mailchimp. When you opt in, your contact information is transferred to and processed by Mailchimp to deliver email campaigns on our behalf. Mailchimp acts as a service provider, processing data only as instructed by us.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in each message.
SMS Marketing:
If you provide consent to receive text messages, we may send marketing SMS to the phone number you provide. Message and data rates may apply. Message frequency varies. You may opt out of SMS marketing at any time by replying STOP.
Consent to receive marketing communications is voluntary and not a condition of purchasing services, requesting a quote, or using our site.
4. Sharing Your Information
We do not sell, trade, or share your personal information with third parties except to:
- Comply with legal obligations
- Process secure payment transactions
- Provide marketing communications where you have consented
- Facilitate service functions through third-party service providers under contract
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of marketing consent to honor opt-out requests and comply with applicable laws.
6. Data Security
We use secure systems designed to protect your data and payment information. No system is completely secure; by using our services, you acknowledge this inherent risk.
7. Cookies and Tracking Technologies
Use of cookies and similar tracking technologies is covered in our separate Cookie Policy, which is incorporated by reference into this Privacy Policy.
8. Your Rights and Choices
You may:
- Unsubscribe from marketing emails at any time via the unsubscribe link.
- Opt out of SMS marketing at any time by replying STOP.
- Request access to, correction of, or deletion of your personal information by contacting us at the contact details below.
9. Third-Party Links
Our website may include links to third-party sites. We do not control and are not responsible for the privacy practices of those sites.
10. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal data from children under 13.
11. Changes to This Privacy Policy
We may update this policy. Changes take effect when posted. Continued use of our services after changes indicates acceptance.
