1. Payment and Reservation
- Payment can be made through:
- Online Payment Portal (subject to a 3.5% transaction fee).
- VENMO: @CharlestonTailgate
- Mail: PO Box 424, Carolina Restroom
C/O Charleston Tailgate, Sullivans Island, SC 29482
- Please reference your invoice number when making payments.
- Pre-payment is required upon receipt to reserve your event rentals.
2. Deposit and Refund Policy
- A 50% pre-payment is required to secure all items on order. This pre-payment is non-refundable as it covers services rendered, such as:
- Employee training
- Product purchasing
- Site visits
- Sales consulting
- Service and product reservation
- For orders placed within one month of the event date, full pre-payment is required at the time of the order.
3. Final Payment and Due Date
- Final payments are due by the Tuesday before the delivery date.
4. Cancellation Policy
- Cancellations made within 3 days of delivery will be subject to 75% of the order total.
- Cancellations after the order has been loaded and/or delivered will be responsible for the full amount.
5. Delivery, Setup, and Breakdown
- Delivery, setup, and breakdown are provided for one location unless otherwise specified.
6. Force Majeure / Acts of God
- Charleston Tailgate is not liable for loss of any non-refundable retainers or pre-payments if the event is interrupted or canceled due to:
- Acts of God (hurricanes, floods, earthquakes, etc.)
- Disease, pandemic, or outbreak
- Fire, explosion, or natural disaster
- War, civil unrest, or government action
- Strike, labor disturbance, or travel restrictions
- Any unforeseen event beyond our control
- Orders canceled due to severe weather or declared emergencies may be rescheduled. All monies paid prior to cancellation will be rolled over to the new order on the rescheduled date.
7. Rescheduling and Refunds
- If the client chooses not to reschedule, they will be liable for 50% of the order total.
